Return Policy

Revised July 17, 2019

FINAL SALE: Sale items marked cannot be returned or exchanged. No refunds will be issued for items marked as final sale.

Warehouse Sale & Sample Sale: Sale merchandise purchased during our warehouse sale, sample sale, or discounted greater than 50% off are Final Sale. No Return and No Exchanges.

FINAL SALE: All collaborations and special release products are final sale.


Provided you have received a valid Return Authorization (“RA”) number from us, any item purchased from our website can be returned or exchanged within fourteen (14) days after the shipment arrival date. Returned items must be unused, unwashed and undamaged, and the hang tags must not have been removed. Please return items in their original packaging, including any plastic wrap. Returns attempted after fourteen (14) days will not be accepted.

In order to return any item, you must contact our Customer Service Department for an RA number. You will be asked to supply the following information:

         - Order number
         - Full name
         - Phone number
         - Email address
         - Mailing address
         - Reason for the return

Once your return has been authorized (typically within two (2) business days), you will be provided with an RA number. Please write the RA number on both the inside and outside of the original package.

Ship Returns To:
Prps E-commerce Returns
1000 John Galt Way
Florence, NJ 08518

We recommend that you request a tracking code and shipping receipt from the carrier. We are not responsible for packages lost in transit. Once your return is received and inspected at our Distribution Center (typically within three (3) business days after receipt), your refund will be processed within ten (10) business days. All returns must be shipped within 20 days of when you receive the RA number. if it is not than you will have to request a new RA #.  Please note that once we initiate the credit for your return, the credit card company that issued the credit determines the date the refund will post to your account.

Our Customer Service Department may be reached by e-mail: